Last updated September 20, 2026
This Privacy Notice for AGNT LAB LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@agntlab.com.
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not request or intentionally collect sensitive personal information, and we ask that you do not submit it to us. Learn more about how we handle sensitive information.
Do we collect any information from third parties? We receive information about you from the social media platforms you connect, from our payment processor, and from other members of your organization. Learn more about information collected from other sources.
Do we hold information about people who are not our users? Yes. When you connect a social media account, we receive and store the comments and direct messages that members of the public send to that account, and we create lead records from those interactions. Learn more about information about people who are not our users.
How do we process your information? We process your information to provide, improve, and administer our Services, to generate content and draft responses using artificial intelligence, to communicate with you, for security and fraud prevention, and to comply with law. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We share information with the service providers that help us operate the Services, and with the social media platforms you direct us to publish to. We do not sell your personal information and we do not share it for targeted advertising. Learn more about when and with whom we share your personal information.
Do we use your content to train artificial intelligence models? No. We do not use your content to train general-purpose artificial intelligence models, and we transmit your content to our AI providers under terms that do not permit them to use it to train their general-purpose models. Learn more about our AI products.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by emailing us at privacy@agntlab.com. We will consider and act upon any request in accordance with applicable data protection laws.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. We do not request or intentionally collect sensitive personal information, and we ask that you do not submit it to us. Because the Services receive comments and direct messages written by members of the public, and because you may upload documents of your choosing, information that some jurisdictions treat as sensitive may reach us incidentally. Our automated processing is not designed to identify, infer, or act on sensitive categories, we do not use such information for targeted advertising, and we do not sell or share it. If you believe sensitive personal information has been submitted to us, please contact us at privacy@agntlab.com and we will delete it.
Payment Data. We use Stripe to process payments and manage subscriptions. Payment card details are entered on a checkout page hosted by Stripe and are processed directly by Stripe. We do not receive or store your card number, and we do not store your billing address. From Stripe we receive and store a customer identifier, a subscription identifier, the plan you have selected, your subscription status, and your current billing period, which we use to provide the Services associated with your plan and to apply its limits. Your use of Stripe's checkout and billing portal is also subject to Stripe's privacy notice, which you may review at https://stripe.com/privacy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, country, approximate region, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? below.
The information we collect includes:
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
In Short: We receive information about you from the social media platforms you connect, from our payment processor, and from other members of your organization.
We obtain information about you from the following outside sources:
We do not purchase personal information from data brokers, and we do not obtain personal information from public databases, joint marketing partners, affiliate programs, or data providers for advertising purposes.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We share information with the service providers that operate the Services on our behalf, and with the social media platforms you direct us to publish to. We do not sell your personal information.
Service providers. We disclose personal information to the service providers that help us operate the Services. Each of them processes that information on our instructions and under a written contract, and none of them is permitted to use it for their own purposes. They are:
Connected social media platforms. When you connect a social media account and direct us to publish content, send a message, or post a reply, we transmit that content to the relevant platform on your behalf. Those platforms are Facebook, Instagram, LinkedIn, X, TikTok, and YouTube. Your use of each platform is governed by that platform's own terms and privacy policy, which we do not control. See HOW DO WE HANDLE YOUR CONNECTED SOCIAL MEDIA ACCOUNTS? below.
We may also need to share your personal information in the following situations:
In Short: We use cookies for essential site functions and for analytics. We do not use cookies for advertising.
We use cookies and similar tracking technologies to gather information when you interact with our Services. Some of these technologies are essential: they maintain the security of our Services and your account, keep you signed in, save your preferences, and support basic site functions.
We also use analytics cookies to understand how our website is used so that we can improve it. These are blocked until you accept them in the consent banner shown on your first visit to our marketing website, and you can change your choice at any time using the "Consent preferences" link in our website footer. We do not use cookies, web beacons, or pixels to deliver advertising, we do not permit third parties to use tracking technologies on our Services for advertising, and we have not enabled any advertising features in our analytics tools.
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our Services.
Specific information about the cookies we use, what each one does, and how long it lasts is set out in our Cookie Policy.
We share information with Google Analytics to track and analyze the use of our website. Google Analytics collects your IP address and information about your activity on the site, and derives approximate location from your IP address. We have not enabled Google Analytics Advertising Features, Google Signals, remarketing, or demographics and interests reporting. To opt out of being tracked by Google Analytics across websites, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
In Short: We offer products, features, and tools powered by artificial intelligence, machine learning, and similar technologies. We do not use your content to train general-purpose models.
As part of our Services, we offer products, features, and tools powered by artificial intelligence, machine learning, and similar technologies (collectively, "AI Products"). The terms in this Privacy Notice govern your use of the AI Products within our Services.
We provide the AI Products through third-party service providers ("AI Service Providers"), namely OpenAI and Google Cloud AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products are designed for the following functions:
The following categories of information are transmitted to our AI Service Providers:
Output is generated probabilistically and may be inaccurate, incomplete, or similar to output generated for other users. You are responsible for reviewing output before it is published or sent, and for configuring the autonomy level of each agent appropriately. Where automated screening of generated content is provided, it is not guaranteed to identify all unsuitable content.
We do not use your content to train general-purpose artificial intelligence models, and we transmit your content to our AI Service Providers under terms that do not permit them to use it to train their general-purpose models. We may process your content to provide and improve the Services for you, including generating embeddings, summaries, and suggested responses, and we may use aggregated, de-identified data that does not identify you or any individual. We will not use your content to train general-purpose models unless you opt in in writing.
The Services cannot be provided without processing your content through our AI Service Providers, so we do not offer a way to use the AI features without that processing. You do control what information is processed and what happens to the result. You can:
To request deletion of personal information you have provided, contact us at privacy@agntlab.com.
In Short: Yes. When a customer connects a social media account, we receive and store the comments and direct messages that members of the public send to that account.
Our customers use the Services to manage their own social media presence. When a customer connects an account, we receive and store information about the people who interact with that account, even though those people are not our users. This information may include:
Our role. For this information, the customer who connected the account decides what is collected and why, and we process it on that customer's instructions in order to provide the Services to them. Our customers are responsible for having a lawful basis for the collection and use of this information and for providing any notice required by law to the individuals concerned.
Automated analysis. The stage, score, sentiment, and summary attached to a lead record are generated automatically by artificial intelligence in order to help a customer prioritize follow-up. They are not used to make decisions that produce legal or similarly significant effects for the individual concerned, and a customer can turn lead qualification off entirely for any agent.
If we hold information about you and you are not a user. If you have contacted one of our customers through a social media account they manage with the Services, and you wish to access, correct, or delete the information we hold about you, please contact us at privacy@agntlab.com. Because we process this information on behalf of our customer, we may need to refer your request to them, and we will tell you when we do so.
In Short: Connecting an account allows us to publish and respond on your behalf. You can disconnect at any time, and we delete the credentials when you do.
The Services allow you to connect social media accounts that you own or manage on Facebook, Instagram, LinkedIn, X, TikTok, and YouTube. These are connected publishing and inbox channels, not a way of signing in to the Services. When you connect an account, you authorize us to act on your behalf on that account to the extent permitted by the permissions you grant and the settings you configure.
When an account is connected, we may:
Disconnecting. You may disconnect a social media account at any time from your account settings. When you disconnect an account, we delete the access credentials we hold for it, and your agents immediately lose the ability to read from or post to that account. If you would also like us to delete the content we retrieved through that account, contact us at privacy@agntlab.com.
Platform terms. Your use of each connected platform is governed by your agreement with that platform. You are responsible for complying with each platform's terms, policies, and community standards, and a platform may suspend or restrict your account for conduct occurring through the Services.
The Services use YouTube API Services in order to upload videos and thumbnails to a YouTube channel you have connected. By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service. Information we obtain through YouTube API Services is handled in accordance with the Google Privacy Policy. You can revoke our access to your Google account at any time through the Google security settings page at https://myaccount.google.com/permissions.
In Short: Members of an organization can see each other and the organization's content. Nothing is made public through the Services.
Users of the Services belong to one or more organizations. Within an organization, members can see the name, email address, and role of other members of that organization, and can see the agents, connected accounts, content, documents, leads, and message history that belong to that organization. Organization owners and administrators can additionally invite and remove members and change their roles.
Information belonging to an organization is not visible to users outside that organization, and is not made public through the Services. Content that you publish to a connected social media account is, of course, visible on that platform according to that platform's settings.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
Closing your account does not by itself delete your information. Closing your account from your account settings deactivates it and ends your access to the Services. To request deletion of the personal information associated with your account, contact us at privacy@agntlab.com.
Information about people who are not users. Comments, direct messages, and lead records described in DO WE HOLD INFORMATION ABOUT PEOPLE WHO ARE NOT OUR USERS? are retained for as long as the organization that collected them maintains an account with us, or until that organization deletes the record.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We maintain technical and organizational measures designed to protect personal information. These include:
Media files. Images, video, and other media that you upload or generate are stored at web addresses that are not guessable but that do not require sign-in. Anyone who has the address of a file can retrieve it.
Despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.
Separately from the accounts we hold for our own users, the Services receive comments and direct messages sent by members of the public to social media accounts that our customers have connected. We do not control who sends those messages and cannot verify a sender's age. We do not knowingly use that content to build profiles of children under 18.
If we learn that personal information from a person under 18 years of age has been collected, we will deactivate the account where applicable and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from a child under 18, please contact us at privacy@agntlab.com.
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Closing your account deactivates it and ends your access, but does not by itself delete the information associated with it. Upon a verified request to delete that information, we will acknowledge your request and delete the personal information we hold about you. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. Technical derivatives generated from your content, such as embeddings created from documents you upload, and copies held in backups, may persist for a period after content is removed from the live Services.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, see DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? above, and our Cookie Policy.
If you have questions or comments about your privacy rights, you may email us at privacy@agntlab.com.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect every item of personal information we collect from you. For a comprehensive inventory, please refer to WHAT INFORMATION DO WE COLLECT? above.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location | YES |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | YES |
| I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | YES |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics | YES |
| L. Sensitive personal information | Account log-in credentials, precise geolocation, and information revealing racial or ethnic origin, religious beliefs, health, or sexual orientation | NO |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
We will use and retain the collected personal information as needed to provide the Services or for:
Learn more about the sources of personal information we collect in WHAT INFORMATION DO WE COLLECT? above.
Learn more about how we use your personal information in HOW DO WE PROCESS YOUR INFORMATION? above.
Will your information be shared with anyone else?
We disclose personal information to our service providers pursuant to a written contract between us and each service provider. The categories of third parties to whom we disclose personal information, and the purposes for which we do so, are listed in WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? above.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
We have not sold personal information in the preceding twelve (12) months, and we have not shared personal information for targeted advertising or cross-context behavioral advertising in the preceding twelve (12) months. We will not sell your personal information, and we will not share it for targeted advertising. We have disclosed personal information to the service providers listed in WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? for the business purposes described in this notice.
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
Depending upon the state where you live, you may also have the following rights:
To exercise these rights, you can contact us by emailing us at privacy@agntlab.com, or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at privacy@agntlab.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. We do not disclose personal information to third parties for their own direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at privacy@agntlab.com or contact us by post at:
AGNT LAB LLC
1 E Erie St
Suite 525-3521
Chicago, IL 60611
United States
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at privacy@agntlab.com.